Frequently Asked Questions (FAQ)

FLAT RATE: A flat rate was determined for each garment type to Australia and International destinations*. The flat rate is based on a single item's weight and the couriers smallest packing size which has a maximum permissible weight that is orders above the weight of a single garment. The flat rate postage allows the customer to purchase multiple items and pay the postage cost for a single garment provided the collective weight of the entire order is less than the maximum permissible weight for the packaging size. This has been calculated and accounted for at checkout. COST: Flat rates differ per destination (for international only), therefore it is recommended to select a desired garment and follow it through to check-out to discover the FLAT RATE freight for a single garment and by using the quantity tab (-/+) the point at which postage cost changes. *NOTE: At the moment, Damage Tolerance Clothing does NOT freight to every country and apologises for the inconvenience. See "How do I CHECK if DT FREIGHTS to my COUNTRY".

DOMESTIC (Australia): DISPATCH: Orders are typically dispatched within 10 business days. However, high demand can cause delays, so your patience is appreciated. ARRIVAL: Standard: 3-6 business days. Express: 1-3 business days. INTERNATIONAL: DISPATCH: Orders are typically dispatched within 10 days of payment. However, high demand can cause delays. Your patience is appreciated. ARRIVAL: Standard: 15-25 business days (dependent on destination). Express: 7-12 business days (dependent on destination).

REPLY to your 'ORDER CONFIRMED' email to enquire about the STATUS of your order. Once your order has been DISPATCHED, you will receive an 'ORDER DISPATCHED' email containing your TRACKING NUMBER and a LINK to the Australia Post TRACKING PORTAL. NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

All items are insured to $100Aud. An additional $2.50 will cover every additional $100Aud of merchandise. NB: This fee is subject to variation as the courier service's insuranace costs change. All purchases will require Signature on Delivery.

DOMESTIC: We dispatch orders to PO Boxes and APO/AFPO addresses. For APO/AFPO addresses: Customers will supply the following information at check out: Serial number, rank and name of recipient Name of unit AFPO [insert number of AFPO] INTERNATIONAL (USA/ Canada): We dispatch order to PO Boxes and APO/FPO addresses. For APO/FPO addresses: Customers will supply the following information at check out: Serial number, rank and name of recipient Name of unit FPO [insert number of FPO] NOTE: If the above is not relevant, please message via the Contact Damage Tolerance Clo. form at the footer of any page on the www.damagetoleranceclothing.com.au (www.damagetoleranceclothing.com.au)website.

DOMESTIC (Australia): No. The total cost at check-out is the full cost of purchase. INTERNATIONAL: Taxes and customs duties may be payable prior to receiving your order. It is advised that you inquire with your federal governing body to determine the threshold at which taxes/duties apply.

At the this stage, Damage Tolerance Clo. does not freight to all countries. However, freight destinations are dynamic and so it's best to check by selecting a garment and following it through to check-out. If your country does not appear in the pull down menu, we apologise for the inconvenience. Here is an immediate list (subject to change) of countries Damage Tolerance Clo. freights to: AFRICA: Egypt South Africa AMERICA (Central): Mexico. AMERICA (North): Canada USA AMERICA (South): Argentina Brazil Chile ASIA: Brunei China Japan Malaysia Singapore South Korea Thailand Vietnam Taiwan Philippines EUROPE: Austria Belgium Bosnia Hertzogovina Bulgaria Croatia CzechRepublic (Czechia) Denmark Estonia France Germany Greenland Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Macedonia Montenegro Netherlands Norway Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Ukraine MIDDLE EASTERN (ISH): India Israel Jordan Lebanon Oman Saudi Arabia Sri Lanka United Arab Emirates Turkey NB: If your Nation is not on the above list, it is either due to mail-safety or freight/courier restrictions.