EXCHANGES Customers must return garment(s) within 30 days of original purchase date. All returned items must be in UNWORN and UNWASHED condition else exchange policy is void. All original tags/accessories (if applicable) must still be ATTACHED. 1) SELLER-PAID RETURN & DISPATCH FREIGHT applies to INCORRECTLY SUPPLIED or DEFECTIVE/FLAWED garments. TYPE OF EVENT: a) DEFECTIVE/FLAWED garments: to prevent deliberate garment damage in order to utilise 'seller-paid return & dispatch freight', DEFECTIVE/FLAWED garments will ONLY be exchanged for a garment(s) IDENTICAL in TYPE and SIZE to the ORIGINAL(S) purchased. b) INCORRECTLY SUPPLIED garments: customers can exchange their purchase with any garment of higher, equal or lower value. EXCHANGE vs ORIGINAL COSTS: Should freight/ purchase cost of exchange garment(s) EXCEED freight/purchase cost of original garment(s), buyer to pay the difference. Should freight/ purchase cost of exchange garment SUBCEED (less than) the freight/purchase cost of original garment, buyer reinbursed the difference to the original payment form (e.g. credit card). DEFINITIONS: a) SELLER-PAID RETURN & DISPATCH FREIGHT refers to the seller paying the freight for incorrectly supplied or defective/faulty garments returned to the seller AND the freight of dispatching a exchange garment(s) to the customer. b) DEFECTIVE/FLAWED: is defined as tears, penetrations (holes) or acutely distorted fabric (e.g. lumps) in the garment. NB: Defects or flaws do not constitute dangling thread/s at seams/hems or grime (potentially due to manufacturer handling). 2) ONE TIME SELLER-PAID DISPATCH FREIGHT EXCHANGES applies to INCORRECTLY CHOSEN garments (colour, style or size). Customers can exchange their purchase with any garment of higher, equal or lower value. EXCHANGE vs ORIGINAL COSTS: Should freight/ purchase cost of exchange garment(s) EXCEED freight/purchase cost of original garment(s), buyer to pay the difference. Should freight/ purchase cost of exchange garment SUBCEED (less than) the freight/purchase cost of original garment, buyer reinbursed the difference to the original payment form (e.g. credit card). DEFINITIONS: a) ONE TIME SELLER-PAID DISPATCH FREIGHT: buyer pays for the RETURN freight of INCORRECTLY CHOSEN garment (s) and the seller pays the DISPATCH freight (i.e freight cost from seller to customer) of the exchange garment(s). This complimentary dispatch freight payment for incorrectly chosen garment(s) is gifted ONCE. NOTE: a) The customer is able to change their order - without cost - prior to receiving the 'ORDER (your order number) DISPATCHED' email. Once an order is in transit, it CANNOT be changed nor cancelled as stated in "How can I CHANGE or CANCEL my ORDER" in FAQ's. b) UNDER GARMENTS ARE NOT RETURNABLE ITEMS. REFUNDS REFUNDS are accepted for orders LOST in transit, ONLY. All orders are INSURED, TRACKED and only released to buyer upon RECEIPT SIGNATURE. Note: Following an investigation by the freight provider into lost items in transit (a process which can take the courier up to 7 months) a FULL REFUND will be paid into the buyer's original form of payment (e.g. credit card).

RETURNS PROCEDURE (please read carefully). NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols. EXCHANGES: 1) BUYER ACTION a) EMAIL US by replying to 'ORDER DISPATCHED' email, CHANGING the SUBJECT title to one of three: i) EXCHANGE ORDER ('your order number') due to DEFECTIVE/FLAWED Garment(s)'. Attach image(s) to email CLEARLY showing the DEFECT/FLAW, describing the defect/flaw. Note: Defective/flawed garments can ONLY be exchanged for IDENTICAL garment TYPE and garment SIZE. ii) 'EXCHANGE ORDER ('your order number') due to INCORRECTLY SUPPLIED Garment(s)'. Incorrectly supplied garments can be exchanged for ANY garment type of choice. State the garment of choice in the email prior to sending. iii) 'EXCHANGE ORDER ('your order number') due to INCORRECTLY CHOSEN Garment(s)'. Incorrectly chosen garments can be exchanged for ANY garment type of choice. State the garment of choice in the email prior to sending. NOTE: Garments are to be DEFECT/FLAW FREE if exchanges initiated under 'incorrectly SUPPLIED or CHOSEN garments'; else (upon receipt of garment) DTc will default exchange TYPE to 'EXCHANGE ORDER ('your order number') due to DEFECTIVE/FLAWED Garment(s)' which will restrict the exchange garment(s) to the ORIGINAL type and size purchased. b) RETURN GARMENT(S): If the garment satisfies DTc's exchange policy, you will be notified of exchange-acceptance. i) REPACK the garment(s) inside the ORIGINAL packaging (else customer to use equivalent package at their expense) with all tags/accessories (if applicable) and return to the address provided at the base of the Online Return Forms linked in the reply email from DTc. NB: All DOMESTIC returns to use Australia Post STANDARD FREIGHT with TRACKING. All INTERNATIONAL returns to use courier with equivalent (or close to) freight cost to original using standard freight (i.e non-express). TRACKING number and link to tracking portal by nominated courier is to be PROVIDED to DTc in the Online Returns Form. ii) ONLINE RETURNS FORM: ACCURATELY complete the ONLINE RETURNS FORM accessed via a hyperlink within the body of the reply email from DTc and SUBMIT. 2) SELLER ACTION: Once the garment(s) has been RECEIVED AND INSPECTED, an identical garment(s) (type and size) OR a different garment(s) of higher, equal or lower value (stipulated by the customer) will be dispatched within 7 days. NOTE: FREIGHT/PURCHASE CHARGE APPLICABILITY: 1) SELLER-PAID FREIGHT is applicable to INCORRECTLY SUPPLIED or DEFECTIVE/FLAWED garments. Should freight/ purchase cost of exchange garment(s) EXCEED freight/purchase cost of original garment(s), buyer to pay the difference. Should freight/ purchase cost of exchange garment SUBCEED (less than) the freight/purchase cost of original garment, buyer reinbursed the difference to the original payment form (e.g. credit card). 2) CUSTOMER-PAID FREIGHT is applicable to INCORRECTLY CHOSEN garments (size, colour or type) which includes 'change of mind' purchase(s). Therefore, please chose your purchase carefully and utilise the garment dimensions to avoid incorrect sizing. REFUNDS (for lost orders, ONLY): All orders are tracked and released to buyer upon receipt signature. 1) BUYER ACTION EMAIL US by replying to the 'ORDER DISPATCHED' email, CHANGING the SUBJECT title to: 'ORDER REFUND for LOST Garment(s)'. If applicable, insert correspondence with the freight provider, providing as much information as possible. 2) SELLER ACTION Upon receipt of your email, we will initiate an investigation with the freight provider. Please note, that an official investigation by the freight provider can take up to 7 months. Once the investigation has been completed and the freight provider concludes 'a lost order in transit', a FULL REFUND will be transfered to the buyer's original form of payment (e.g. credit card).

FLAT RATE: A flat rate was determined for each garment type to Australia and International destinations*. The flat rate is based on a single item's weight and the couriers smallest packing size which has a maximum permissible weight that is orders above the weight of a single garment. The flat rate postage allows the customer to purchase multiple items and pay the postage cost for a single garment provided the collective weight of the entire order is less than the maximum permissible weight for the packaging size. This has been calculated and accounted for at checkout. COST: Flat rates differ per destination (for international only), therefore it is recommended to select a desired garment and follow it through to check-out to discover the FLAT RATE freight for a single garment and by using the quantity tab (-/+) the point at which postage cost changes. *NOTE: At the moment, Damage Tolerance Clothing does NOT freight to every country and apologises for the inconvenience. See "How do I CHECK if DT FREIGHTS to my COUNTRY".

DOMESTIC (Australia): DISPATCH: Orders are typically dispatched within 10 business days. However, high demand can cause delays, so your patience is appreciated. ARRIVAL: Standard: 3-6 business days. Express: 1-3 business days. INTERNATIONAL: DISPATCH: Orders are typically dispatched within 10 days of payment. However, high demand can cause delays. Your patience is appreciated. ARRIVAL: Standard: 15-25 business days (dependent on destination). Express: 7-12 business days (dependent on destination).

REPLY to your 'ORDER CONFIRMED' email to enquire about the STATUS of your order. Once your order has been DISPATCHED, you will receive an 'ORDER DISPATCHED' email containing your TRACKING NUMBER and a LINK to the Australia Post TRACKING PORTAL. NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

All items are insured to $100Aud. An additional $2.50 will cover every additional $100Aud of merchandise. NB: This fee is subject to variation as the courier service's insuranace costs change. All purchases will require Signature on Delivery.

DOMESTIC: We dispatch orders to PO Boxes and APO/AFPO addresses. For APO/AFPO addresses: Customers will supply the following information at check out: Serial number, rank and name of recipient Name of unit AFPO [insert number of AFPO] INTERNATIONAL (USA/ Canada): We dispatch order to PO Boxes and APO/FPO addresses. For APO/FPO addresses: Customers will supply the following information at check out: Serial number, rank and name of recipient Name of unit FPO [insert number of FPO] NOTE: If the above is not relevant, please message via the Contact Damage Tolerance Clo. form at the footer of any page on the www.damagetoleranceclothing.com.au website.

DOMESTIC (Australia): No. The total cost at check-out is the full cost of purchase. INTERNATIONAL: Taxes and customs duties may be payable prior to receiving your order. It is advised that you inquire with your federal governing body to determine the threshold at which taxes/duties apply.

Freight destinations are dynamic and so it's best to check by selecting a garment and following it through to check-out. If your country does not appear in the pull down menu, we apologise for the inconvenience. At the this stage, Damage Tolerance Clo. does not freight to all countries.

Damage Tolerance Clo. does not have a hard store; i.e. it is currently only operating ONLINE.

All new products and special promotions will be announced on the Damage Tolerance Clo. Instagram page. Join us there.

No. Life is easier with less accounts! DTc has done away with a login portal (username/password fatigue). Enjoy browsing and purchasing garments without having to create yet another account. NB: Should a login portal be added, customers will be notified via DTc social media. Further, should the reader encounter any references to 'account, usernames/passwords and registered memembers', please ignore as this is applicable only to any future online accounts.

You will receive two emails from Damage Tolerance Clo.: 1) 'ORDER CONFIRMED' = Order PAID for. 2) 'ORDER DISPATCHED' = Order in TRANSIT. NB: CHANGES or CANCELLATION of orders must be INITIATED PRIOR to receiving the 'ORDER DISPATCHED' email, as once your order is in transit it CANNOT be changed nor cancelled. NB: Refunds are only accepted for orders lost in transit. If you wish to EXCHANGE your purchase (once you've received it) for another garment, please read: "What is your RETURNS procedure" in FAQ's. PROCEDURE to CHANGE OR CANCEL your order PRIOR to receiving 'ORDER DISPATCHED' email: REPLY to your 'ORDER CONFIRMED' email, CHANGE the SUBJECT title to: i) 'ORDER (your order number) CHANGE'; detaling the preferred garments. OR ii) 'ORDER (your order number) CANCEL'. No explanation required. A full refund will returned to the original form of payment. NOTE: ORDER CHANGES or CANCELLATIONS are processed more EFFICIENTLY if the above procedure is followed ACCURATELY. NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

You will receive: 1) 'ORDER CONFIRMED' email when your method of payment (e.g. credit card) has been CHARGED. 2) 'ORDER DISPATCHED' email with a tracking number and a link to the tracking portal, once your order is in TRANSIT. NB: Changes and/or cancellations of an order can only be processed PRIOR to receiving the 'order dispatched' email. NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

We accept Visa, Mastercard, American Express, China Union Pay, JCB, Diners, CartesBancaires, Discovery, Electron and Maestro.

Your credit card will be charged by JOEY BLAZE PTY LTD.

So that the customer does not need to open yet another online account (username/password fatigue)*, Damage Tolerance Clo. has currently done away with a login portal. DTc does understand that having a customer account will eliminate the process of re-entering credit card, billing and freight information upon subsequent visits, but we also acknowledge that some browsers can prefill payment details for their respective account holders. *NB: Should the reader find any references to "accounts, username/passwords or resgistered members" within the FAQ's, please disregard as this is only relevant should DTc provide a Login Portal in the future thus permitting customers to open accounts and becoming 'registered members'.

You will receieve an 'ORDER PAID' email from Damage Tolerance Clothing. NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Wix uses cookies for important reasons, such as: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyse the performance, operation and effectiveness of Wix's platform. To ensure our platform is secure and safe to use. TYPES OF COOKIES USE BY WIX.COM (see .jpg below).

If you don’t want us to process your data anymore, please contact us by replying to any email from Damage Tolerance Clothing OR send us a message via the Contact Damage Tolerance Clo. form at the footer of any page on the Damage Tolerance Clothing website.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, contact us by replying to any email from Damage Tolerance Clothing or send a message via the Contact Damage Tolerance Clo. form located in the footer of any page of the website.

Introduction 1. The conditions of use of JOEY BLAZE PTY LTD owned websites and Apps (Sites) include these terms, the Online Shopping Terms and Conditions, our Privacy Policy, and any other terms and conditions that appear in or are linked to or from the Sites (Terms). These Terms govern your use of, and access to, the Sites. Content 2. The Sites and their content are subject to copyright, and other intellectual property rights. These rights are owned by JOEY BLAZE PTY LTD (ACN 603 478 431), or in the case of some material, a third party, where the third party has provided permission to use the content. 3. You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a Site, including audio and video excerpts, except as permitted by statute or with our prior consent. 4. Our Sites include registered trade marks, and other marks that are otherwise protected by law. You may not use our trade marks without our consent or any third party’s trade marks without their consent. 5. The Site may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk 6. Many of the products and services offered for sale or advertised and much of the information provided via the Site are the products, services and information of third parties. These third party products, services and information are not necessarily provided or delivered by JOEY BLAZE PTY LTD. Further, we may receive fees or commissions from third parties for products or services displayed or made available on the Sites or accessible through a link on the Sites. You acknowledge and consent to us receiving such fees. Use of Sites 8. You must not misuse this Site and only use it for lawful purposes. You will not use the Sites (including any of JOEY BLAZE PTY LTD's social media sites) for any activities, or post or transmit to or via the Sites any information or materials, which: a. breaches any laws or regulations, infringes a third party’s rights or privacy, or which are contrary to any applicable standards or codes; b. interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using the Sites; c. is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings d. commits or encourages a criminal offence, transmit or distribute a virus, trojan, worm or post any other material which is malicious and technologically harmful; e. that hacks or disables any part of the Site to corrupt data, cause annoyance to other users, send any spam, unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any technology of or accessed through this Site; f. provide false information when registering or changing your registration details. 9. JOEY BLAZE PTY LTD will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any Site linked to it. Social Media 10. JOEY BLAZE PTY LTD uses a number of social media sites including Facebook and Instagram; but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Sites may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users. 11. Third party social media sites will also be governed by their own particular terms of use that JOEY BLAZE PTY LTD does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or JOEY BLAZE PTY LTD’s social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views. 12. Users must not post or upload any comment, content or link to the Sites or JOEY BLAZE PTY LTD’s social media sites which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory. 13. JOEY BLAZE PTY LTD may moderate user-posted content and may remove any content that, in JOEY BLAZE PTY LTD’s opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is visible to the public prior to its removal. 14. JOEY BLAZE PTY LTD does not undertake to inform users when such content has been moderated or removed. JOEY BLAZE PTY LTD may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion. 15. Where you post or submit content to a Site, you warrant that you: a. Have the permission of the person/s appearing in the content to submit it to the Site, and for them and their image or likeness to be subject to these Terms, including use by JOEY BLAZE PTY LTD and JOEY BLAZE PTY LTD’s Privacy Policy; b. Have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content (as defined in the Copyright Act 1968 (Cth)); c. JOEY BLAZE PTY LTD may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving JOEY BLAZE PTY LTD) at any time in the future, and via any media; d. JOEY BLAZE PTY LTD does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and JOEY BLAZE PTY LTD does not accept any liability for such actions; and e. Any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by JOEY BLAZE PTY LTD to conduct campaigns, research and marketing activities (including informing you about special offers from JOEY BLAZE PTY LTD, and to become part of databases maintained by JOEY BLAZE PTY LTD or its associated entities), and otherwise be used in accordance with JOEY BLAZE PTY LTD’s Privacy Policy. Privacy 17. See the JOEY BLAZE PTY LTD Privacy Policy in FAQ's. Liability 19. JOEY BLAZE PTY LTD makes no representations or warranties of any kind, express or implied as to the operation of our Sites or the information, content, materials or products included on our Sites, except as otherwise provided under applicable laws. 20. Neither JOEY BLAZE PTY LTD, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in relation to, the use of our Sites or sites linked to our Sites. This limitation applies to direct, indirect, consequential, special, punitive or other damages suffers, as well as damages for loss of profits, business interruption or the loss of data or information. 21. You assume all risk of use of all features of a Site. You release JOEY BLAZE PTY LTD of all responsibility for any consequences of their use. 22. By continuing to access our Sites you agree that your access to, and use of, them is subject to these terms and all applicable laws, and is at your own risk. 23. Our Sites and their contents are provided to you on “as is” basis; our Sites may contain errors and inaccuracies and may not be complete or current. We cannot guarantee our Sites will always be available or fault- or virus- free. Updates & termination 25. JOEY BLAZE PTY LTD may vary these Terms at any time. By continuing to use the Sites you consent to any variations. It is your responsibility to regularly check these Terms for any variations. 26. At any time, we may, in our sole discretion, suspend or terminate the access to the Sites for any user without notice for any reason, including but not limited to a breach of these Terms. Suspension or termination shall not affect either party’s rights or liabilities. 27. JOEY BLAZE PTY LTD may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Sites breaches these Terms, or any applicable laws. 28. JOEY BLAZE PTY LTD may identify or bring legal action against any person who is or may be breaching these Terms, including obtaining injunctive relief. Jurisdiction 29. These Terms and the Sites are governed by and construed in accordance with the State of New South Wales, Australia. If a dispute arises from these Terms, you agree to submit to the nonexclusive jurisdiction of the courts of New South Wales, Australia, except in relation to application for any injunctive relief sought by JOEY BLAZE PTY LTD. 30. The Sites may be accessed in Australia and overseas. We make no representations that the Sites comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Sites from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Sites.