Question 1

What are your FREIGHT rates?

Accepted Answer

FLAT RATE:
A flat rate was determined for each garment type to Australia and International destinations*. The flat rate is based on a single item's weight and the couriers smallest packing size which has a maximum permissible weight that is orders above the weight of a single garment. The flat rate postage allows the customer to purchase multiple items and pay the postage cost for a single garment provided the collective weight of the entire order is less than the maximum permissible weight for the packaging size. This has been calculated and accounted for at checkout.

COST: 
Flat rates differ per destination (for international only), therefore it is recommended to select a desired garment and follow it through to check-out to discover the FLAT RATE freight for a single garment and by using the quantity tab (-/+) the point at which postage cost changes.

*NOTE: At the moment, Damage Tolerance Clothing does NOT freight to every country and apologises for the inconvenience. See "How do I CHECK if DT FREIGHTS to my COUNTRY".

Question 2

When will my order be DISPATCHED and when will it ARRIVE?

Accepted Answer

DOMESTIC (Australia):

DISPATCH:
Orders are typically dispatched within 10 business days. However, high demand can cause delays, so your patience is appreciated.

ARRIVAL: 
Standard: 3-6 business days.
Express: 1-3 business days.

INTERNATIONAL:

DISPATCH:
Orders are typically dispatched within 10 days of payment. However, high demand can cause delays. Your patience is appreciated.

ARRIVAL:
Standard: 15-25 business days (dependent on destination). 
Express: 7-12 business days (dependent on destination).

Question 3

What is the STATUS of my ORDER and how do I TRACK it?

Accepted Answer

REPLY to your 'ORDER CONFIRMED' email to enquire about the STATUS of your order.

Once your order has been DISPATCHED, you will receive an 'ORDER DISPATCHED' email containing your TRACKING NUMBER and a LINK to the Australia Post TRACKING PORTAL.

NOTE: Always check SPAM folder for new emails as some email providers have overbearing spam protocols.

Question 4

Do you offer INSURANCE and SIGNATURE ON DELIVERY?

Accepted Answer

All items are insured to $100Aud. An additional $2.50 will cover every additional $100Aud of merchandise. NB: This fee is subject to variation as the courier service's insuranace costs change.

All purchases will require Signature on Delivery.

Question 5

Do you ship to PO boxes or APO/FPO addresses?

Accepted Answer

DOMESTIC:
We dispatch orders to PO Boxes and APO/AFPO addresses.

For APO/AFPO  addresses:
Customers will supply the following information at check out:
Serial number, rank and name of recipient
Name of unit
AFPO [insert number of AFPO]

INTERNATIONAL (USA/ Canada):
We dispatch order to PO Boxes and APO/FPO addresses.

For APO/FPO addresses:
Customers will supply the following information at check out:
Serial number, rank and name of recipient
Name of unit
FPO [insert number of FPO]

NOTE: If the above is  not relevant, please message via the Contact Damage Tolerance Clo. form at the footer of any page on the www.damagetoleranceclothing.com.au website.

Question 6

Will there be any ADDITIONAL costs upon RECEIPT of my order?

Accepted Answer

DOMESTIC (Australia):
No. The total cost at check-out is the full cost of purchase.

INTERNATIONAL: 
Taxes and customs duties may be payable prior to receiving your order. It is advised that you inquire with your federal governing body to determine the threshold at which taxes/duties apply.

Question 7

How do I CHECK IF Damage Tolerance Clo. FREIGHTS/ SHIPS to my COUNTRY?

Accepted Answer

At the this stage, Damage Tolerance Clo. does not freight to all countries.

However, freight destinations are dynamic and so it's best to check by selecting a garment and following it through to check-out. If your country does not appear in the pull down menu, we apologise for the inconvenience.

Here is an immediate list (subject to change) of countries Damage Tolerance Clo. freights to:

AFRICA:
Egypt
South Africa

AMERICA (Central):
Mexico.

AMERICA (North):
Canada
USA

AMERICA (South):
Argentina
Brazil
Chile

ASIA:
Brunei
China
Japan
Malaysia
Singapore
South   Korea
Thailand
Vietnam
Taiwan
Philippines

EUROPE:
Austria
Belgium
Bosnia Hertzogovina
Bulgaria
Croatia
CzechRepublic (Czechia)
Denmark
Estonia
France
Germany
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Macedonia
Montenegro
Netherlands
Norway
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine

MIDDLE EASTERN (ISH):
India
Israel
Jordan
Lebanon
Oman
Saudi Arabia
Sri Lanka
United Arab Emirates
Turkey

NB: If your Nation is not on the above list, it is either due to mail-safety or freight/courier restrictions.

Frequently Asked Questions (FAQ)